Effective Grievance Mechanisms: A Case Study
Ensuring the health, safety, and human rights of workers in any sector is a complex feat and one that requires continuous improvement. For large-scale construction and infrastructure projects, this task is further complicated by the sheer number of workers and employers – contractors and subcontractors – at the same job site. An effective grievance mechanism can increase the knowledge of and improve the living and working conditions for workers at these job sites. Verité implemented such a grievance mechanism over a three-year period at a major construction project in China.